Here are the answers to the most frequently asked questions of our users:

ORDERS

1. How do I make an order?

It's easy:
1. Select your location.
2. Select your favorite dishes
3. Select the method of payment.
And finally, get your order at home! As simple as that!

2. I prefer to make the order by phone. Is it possible?

Of course. Call us on 951 083 254 and we will collect the details of your order for processing.
You can also make your order through our website, which protects your personal data, we never save your banking or Paypal data. And do not worry about anything, because our customer service checks any suspicious transaction and keeps track of your order so that it arrives at your address as requested.

3. I have made an order but I want to modify a dish. How can I do it?

Call our telephone service as soon as possible, at 951 083 254. You must do this before we begin to prepare your order, and we will modify, add or delete the dish as per yourrequest.

4. I want to cancel my order. How can I do it?

As soon as possible, contact our customer service to cancel it. Our number is 951 083 254, from 12:00 to 23:45 from Monday to Friday, and from 12:00 to 00:00 on weekends and holidays. If the order is already being processed, it can not be canceled.

5. I have a discount code. How can I use it?

At the end of the purchase process you will see a tab that asks if you have a discount coupon, enter it and click on "Apply". The discount will automatically be made on the total price.

6. I forgot to enter the discount code. What should I do?

We offer you two options. The first is that you call us on 951 083 254 to cancel your order before they begin to prepare it, and thus you can order again using the discount code. The second option is to save the discount to take advantage for your next order.

PAYMENTS, REFUNDS AND CLAIMS

1. Can I pay in cash?

Of course you can pay in cash. You can also pay by credit card and through Paypal.

2. The food did not arrive and I paid by card or Paypal. How can I get the money back?

Contact our customer service by calling to 951 083 254 to know if the order was processed. We will check the order, and if required, we will refund your money within a maximum period of 24 hours.

3. My meal arrived late or I did not receive the food.

Contact our customer service by calling to 951 083 254. We will investigate your order to see your situation and we will inform you of the outcome.

4. How can I file a claim?

At Eathome we want our customers to be always satisfied. However, if you have a complaint, we have different optionsavailable for you to register it:

A) Through our Customer Service. We will respond in the shortest possible time. You can send us your complaint to quality@eathome.es.

B) Official Claim Sheets: you will have to go to Avenida del Sol, Nº 16, office 5, and we will take care of processing it to the corresponding consumeradministration office. Our office opening hours are from 10:00 to 18:00 from Monday to Friday.

C) Confianza Online (Confidence Online): Private and independent organization that provides customer protection on the Internet. Eathome is subscribed to it, and you can use it for free.

OTHER QUESTIONS

1. How can I get an invoice?

You should contact us by phone or email, and we will send it to your email.